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Customer Service Representatives - Domestic

Lahore, Pakistan
  • Ad Id
    2252218
  • Ad Posted
    2 Sep 2019
  • Type of Job
    Full Time
  • Company Name
    ibex.
  • Function
    Customer Service / BPO / KPO
  • Designation
    Customer Service Representatives - Domestic
  • Education
    Bachelor’s Degree
  • Experience
    Less than 1 year
  • Salary
    20000 – 24999
• Proficient with MS Office particularly MS Excel (Spreadsheet) • Possess Knowledge of Call Center Operations • Must be flexible to work in shifts • Excellent communication skills • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers’ requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. o Age limit: 20 to 30 o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encasement, Referral Bonus o Gender: Male & Female o Job Shift: On Rotation o Job Type: Full-time o Transport: Conveyance will be provided to females only, males own transport. o Working Hours: 9 hour shiftViews: 288